To manage DoorDash and UberEats reviews for a restaurant, check both apps regularly, respond to complaints quickly through each platform's merchant dashboard, and use the feedback to catch recurring problems with packaging, order accuracy, or delivery timing before they show up in other reviews too. Since these ratings can directly affect how often a restaurant gets shown to new customers on each app, treating them with the same attention as Google reviews matters more than most restaurant owners realize.
DoorDash and UberEats reviews are the star ratings and written feedback customers leave after a delivery order, separate from reviews left on Google or Yelp. They usually reflect the full delivery experience, not just the food itself, which means factors like how well an order survived the trip, whether it arrived on time, and how it was packaged all influence the rating a restaurant receives, often more than the actual cooking does.
What Counts as a DoorDash or UberEats Review?
On both platforms, customers are prompted to rate their order after it's delivered, usually with a star rating and an optional written comment. DoorDash also lets customers rate specific aspects like order accuracy, while UberEats collects a straightforward overall rating along with optional tags describing what went well or wrong.
Unlike Google reviews, these ratings are tied directly to a specific order rather than a general visit to the restaurant, and they typically stay somewhat private to the platform rather than showing up prominently in a general search for the restaurant's name. That said, a restaurant's overall rating on each app is visible to anyone browsing that app for food nearby, so it still functions as a public reputation signal, just within a smaller, delivery-focused audience.
Why Do Delivery App Reviews Matter for a Restaurant's Reputation?
Both DoorDash and UberEats use a restaurant's rating as part of how prominently it appears in search results and recommendations within the app. A restaurant with a low rating on either platform can end up buried below competitors, even if its Google rating and in-person reputation are excellent. This creates a situation where a restaurant's online reputation isn't just one number anymore, it's split across several platforms that each carry their own weight with different types of customers.
Delivery reviews also tend to focus on things a restaurant can directly fix, like consistent packaging or realistic prep times, which makes them useful operationally, not just as a reputation score to manage.
There's also a financial angle worth noting. Both DoorDash and UberEats use ratings, along with other performance metrics like order accuracy and cancellation rate, as part of how they calculate a restaurant's standing on the platform. A consistently low rating can affect promotional placement, eligibility for certain platform programs, and in some cases the fees a restaurant pays, which means the impact of delivery reviews goes beyond just customer perception.
How Do I Leave a Review for a Restaurant on DoorDash?
After a DoorDash order is delivered, the app usually prompts the customer with a rating request, either through a notification or the next time they open the app. Customers can rate the overall order, and DoorDash also allows separate feedback on the delivery experience versus the food itself, since a courier issue and a kitchen issue are often two very different problems.
Customers can also go back later through their order history in the DoorDash app, select a past order, and leave or edit a review from there if they didn't do so right after delivery.
How to Rate a Restaurant on Uber Eats?
On UberEats, customers are prompted to rate their order shortly after delivery, usually through a pop-up in the app. The rating includes an overall star score, and customers can also select quick tags describing specific issues, like "order was late" or "items missing," which helps UberEats and the restaurant understand what specifically went wrong beyond just the number itself.
Similar to DoorDash, past orders remain accessible in the order history section of the app, so customers can go back and rate an order after the fact if they didn't do it in the moment.
How are DoorDash and UberEats Reviews Different From Google Reviews?
Google reviews reflect a customer's overall impression of a restaurant, whether they dined in, picked up, or ordered delivery. DoorDash and UberEats reviews are narrower, focused specifically on that one delivery transaction, which means they're more sensitive to things outside the kitchen's direct control, like how long the courier took or how the bag was handled during transport.
This distinction matters because a restaurant can have a strong reputation on Google while still struggling with delivery app ratings, or the reverse. Treating all three as the same signal can lead to fixing the wrong problem, so it helps to look at what each platform's reviews are actually complaining about before assuming the issue is the same everywhere.
How Can a Restaurant Respond to Reviews on DoorDash and UberEats?
Both platforms allow restaurants to respond to reviews through their merchant dashboards, DoorDash Merchant Portal and Uber Eats Manager, though the response options are generally more limited than a full public reply on Google. Even so, using this space to acknowledge a problem and note what's being done about it helps show the platform, and sometimes the customer directly, that the restaurant is paying attention.
It also helps to assign someone on the team to check these dashboards on a regular schedule, rather than only looking when a customer complains directly through a phone call or in person. Delivery app reviews are easy to overlook since they don't show up anywhere near as visibly as Google reviews, which means restaurants that don't check regularly can end up with a rating that's quietly dropped over several weeks before anyone notices.
What Should You Say When a Delivery Order Goes Wrong?
Keep the response short and specific to what likely happened. If the complaint is about a late delivery, it helps to acknowledge the wait without over-explaining, and mention that prep and packaging timing are being reviewed. If the complaint is about missing or damaged items, a brief acknowledgment paired with a note that the team is double-checking orders before they go out reads better than a generic apology. Avoid blaming the delivery courier directly in a public response, since customers generally see this as passing the blame rather than solving the problem.
What's the Best App for Restaurant Reviews?
There isn't a single best app for restaurant reviews, since Google, DoorDash, and UberEats each serve different purposes. Google reviews carry the most weight for a restaurant's general reputation and local search visibility, since that's where most new customers form a first impression. DoorDash and UberEats reviews matter more specifically for how well the restaurant performs within each delivery platform's own ranking and recommendation system.
For a restaurant that gets significant delivery volume, all three matter enough to track regularly, rather than treating one as more important and ignoring the others.
Is DoorDash or UberEats Better for Restaurants?
Neither platform is universally better, since this depends on local market share, fee structures, and how each performs in a restaurant's specific area. Some restaurants see stronger order volume through DoorDash in certain cities, while others get more consistent traffic through UberEats, depending on which app has a larger active user base nearby.
Rather than picking one over the other based on general reputation, it's usually more useful for a restaurant to compare its own order volume, average rating, and fee costs on each platform over a few months, since local performance tends to matter more than broad claims about which app is better overall.
What are the Most Common Complaints in DoorDash and UberEats Reviews?
A few issues show up repeatedly across delivery reviews on both platforms, and recognizing the pattern makes it easier to know where to focus. Late deliveries are one of the most common complaints, though this isn't always within the restaurant's control, since courier availability and traffic play a role too. Missing or incorrect items come up often as well, usually pointing to a gap in the order-checking process before food leaves the kitchen.
Food arriving cold or soggy is another frequent complaint, which usually traces back to packaging choices rather than the cooking itself, since certain containers and food types travel much worse than others. Portion size complaints also appear more often on delivery reviews than in-person ones, likely because customers can't see the plate in person and compare it only to what they imagined or to a photo on the app. Reviewing which of these complaints shows up most often for a specific restaurant is usually more useful than trying to fix all of them at once.
How Can You Track Reviews Across DoorDash, UberEats, and Google in One Place?
Checking three separate apps for new reviews, on top of running day-to-day operations, is one of the most common reasons delivery reviews get missed or go unanswered for weeks. This becomes even harder for restaurants managing multiple locations, where the same issue could be showing up differently across several delivery zones.
A reputation management platform like Vercepta pulls reviews from Google alongside other platforms into a single dashboard, which makes it much easier for a restaurant to spot a delivery-related complaint before it turns into a pattern across multiple orders. Having a combined view also helps separate real, recurring operational issues, like consistently late DoorDash orders in one delivery zone, from a one-off complaint that doesn't reflect a broader problem. For restaurants juggling in-person, pickup, and multiple delivery apps at once, this kind of consolidated tracking turns three separate reputation scores into one clear picture of how the business is actually doing.
Frequently Asked Questions
Can a restaurant see who left a DoorDash or UberEats review? No, both platforms generally keep reviewer identities anonymous to the restaurant, showing only the rating, any written comment, and sometimes the general order details, without revealing the customer's name or contact information.
Do DoorDash and UberEats ratings affect how often a restaurant appears in search results? Yes, both platforms factor a restaurant's rating into how prominently it shows up in app search results and recommended lists, meaning a lower rating can reduce visibility to new customers browsing the app, separate from any impact on Google search.
Can a restaurant get a fake DoorDash or UberEats review removed? Yes, both platforms allow restaurants to report reviews that violate their guidelines, such as reviews unrelated to the actual order or containing inappropriate content, through the merchant dashboard, though the process and criteria differ from Google's review policies.
How often should a restaurant check its DoorDash and UberEats ratings? Checking weekly is a reasonable baseline for most restaurants, though locations with high delivery volume may benefit from checking more often, since ratings and complaints can shift quickly with order volume.
Does packaging quality really affect DoorDash and UberEats reviews? Yes, packaging is one of the most commonly cited factors in delivery app reviews, since food that shifts, spills, or arrives cold during transport directly affects the customer's experience, even when the food was prepared correctly.